Refund policy

At Orlune Home, we want every customer to shop with confidence. If a product does not meet your expectations, we provide a clear and transparent return and refund process.

1. Return Period

  • Products can be returned within 30 days of delivery.
  • Items must be unused, in their original condition, and returned in their original packaging, including any accessories or installation parts provided with the item.
  • No restocking fees are applied.

2. Return Method

  • Return Method: By mail
  • Return Address: Approved returns must be sent to our warehouse address: Building S6, Tianan Digital City, Fenggang Town, Dongguan, Guangdong, China.
  • Return Shipping Costs: Customers are responsible for return shipping costs. We do not provide prepaid return labels.

Important:
All returns must be requested in advance by email at contact@orlunehome.com.
Returns sent without prior approval may not be accepted.

3. Defective and Non-Defective Products

Defective or Incorrect Items

This includes delivery errors, damaged items, manufacturing defects, or incorrect products received.

  • Customers are responsible for return shipping costs, unless otherwise confirmed by our customer support team in writing.
  • You may be eligible for a refund, exchange, or replacement, depending on the case.

Non-Defective Items

This includes change of mind or ordering mistakes.

  • Customers are responsible for return shipping costs.
  • Items must meet the return conditions stated above.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 3 to 10 business days.

Depending on your bank or card issuer, additional processing time may be required before the refund appears on your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@orlunehome.com.

5. Exchanges

We accept exchanges when the item meets our return conditions.

For faster processing, we recommend:

  1. Returning the original item.
  2. Placing a new order after your refund has been approved.

6. Damaged Products or Order Errors

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so our team can review the situation and assist you.

Information :

Store name: Orlune Home

Registered Business Address:
2332 Galiano Street 2nd Floor Coral Gables Florida 33134 United States

Warehouse Return Address:
Building S6, Tianan Digital City, Fenggang Town, Dongguan, Guangdong, China

Phone:
+1 307 400 8832

Email:
contact@orlunehome.com