FAQ
Need a quick answer? Find the most frequently asked questions here. For more details, feel free to review our full policy pages available at the bottom of the website.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through secure, encrypted payment gateways.
Can I modify or cancel my order?
You may request a modification or cancellation within 24 hours of placing your order. Please contact us as soon as possible at contact@orlunehome.com.
Shipping & Tracking
What are the delivery times?
Order Processing: 1–3 business days
Estimated Delivery: 6–9 business days after shipment within the United States.
Full details: Shipping Policy
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can also track your shipment anytime on our Track My Order page.
Is shipping free?
Standard shipping is free on all U.S. orders, with no minimum purchase required. No standard shipping fee is charged at checkout before payment is completed.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order. Returned lighting products must be unused, in their original condition, and returned in their original packaging, including any accessories or installation parts provided with the item.
View the full procedure: Returns Policy
How are refunds processed?
Once your returned item has been received and inspected, approved refunds are issued to the original payment method, typically within 3–10 business days.
What should I do if my wall light arrives damaged or defective?
Please inspect your order upon delivery. If your wall light, fixture, or any included part arrives damaged, defective, or incorrect, contact us as soon as possible with clear photos so our team can review the issue and provide an appropriate solution according to our Returns Policy.
Lighting Products & Care
Are installation accessories included?
Included accessories may vary depending on the wall light model. Please refer to the product description for details about included parts, light source compatibility, dimensions, and installation requirements.
Do your wall lights require professional installation?
Some lighting products may require electrical installation. For safety, we recommend having wall lights and hardwired fixtures installed by a qualified electrician, especially when wiring or electrical connections are involved.
How should I maintain my lighting products?
To preserve the appearance and durability of your lighting products, clean them regularly with a soft, dry cloth. Avoid abrasive cleaners, excessive moisture, and direct water exposure unless the product is specifically rated for that use.
Can your wall lights be used in bathrooms or outdoor areas?
Suitability depends on the product model and its protection rating. Please review the product description carefully before installation. Products intended for bathrooms or outdoor areas should only be used in the areas recommended on the product page.
Customer Support
How can you contact us?
Our support team is happy to assist you with questions about orders, delivery, returns, installation information, or product details.
- Email: contact@orlunehome.com
- Phone: +1 307 400 8832
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Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed